Atlassian incident · via Jira Service Desk
Degraded performance of Jira, JPD, and JSM in eu-west-1
Resolved after 1 hour 30 minutes, affecting Jira Service Management Web and Service Portal and 1 more, on January 28, 2026.
On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident. There are no actions needed from customers. The issue has now been resolved, and the service is operating normally for all affected customers.
Affected components
Update timeline
- identified Jan 28, 2026, 06:12 PM UTC
We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.
- identified Jan 28, 2026, 06:50 PM UTC
We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.
- resolved Jan 28, 2026, 07:42 PM UTC
On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident. There are no actions needed from customers. The issue has now been resolved, and the service is operating normally for all affected customers.
Your product runs on more than Atlassian
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services