Atlassian Support incident
Support Ticket creation is slow or partially impacted
Resolved after 55 minutes, affecting Support Portal and Ticketing and 1 more, on December 17, 2025.
This issue resulted from a permission problem. The Atlassian team quickly identified and has fixed it. All support tickets raised during this period are being created. Our support team will process the tickets in the order they were received. For expired chat support sessions, support tickets will be created and our support team will proactively reach out. We continue to monitor the status.
Affected components
Update timeline
- investigating Dec 17, 2025, 01:48 PM UTC
Support ticket creation is slow or partially impacted for some of our customers. Support chats are being initiated but not visible to Atlassian support teams. Our team is aware and investigating the same. We will update you in next 60 mins or sooner.
- monitoring Dec 17, 2025, 02:15 PM UTC
This issue resulted from a permission problem. The Atlassian team quickly identified and has fixed it. All support tickets raised during this period are being created. Our support team will process the tickets in the order they were received. For expired chat support sessions, support tickets will be created and our support team will proactively reach out. We continue to monitor the status.
- resolved Dec 17, 2025, 02:43 PM UTC
Team has reconfirmed everything is working as expected. This issue is resolved.
Your product runs on more than Atlassian Support
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services