Atlassian Support incident

Report of Customers not being able to view their Support requests on support.atlassian.com

Resolved after 21 minutes, affecting Support Portal, on June 17, 2025.

identified Jun 17, 2025, 08:12 AM UTC

The issue has been identified and a fix is being implemented.

Started
Jun 17, 2025, 08:10 AM UTC
Resolved
Jun 17, 2025, 08:32 AM UTC
Duration
21m
Detected by Pingoru
Jun 17, 2025, 08:10 AM UTC

Affected components

Support Portal

Update timeline

  1. investigating Jun 17, 2025, 08:10 AM UTC

    We are investigating the issue

  2. identified Jun 17, 2025, 08:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 17, 2025, 08:32 AM UTC

    This incident has been resolved.

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