Assignar incident
Inbound Message Delivery Failures Towards a Subset of Australian Phone Numbers - Mobile Originated
Resolved after 6 hours 7 minutes, affecting SMS, on May 7, 2025.
We are observing recovery in message delays to a subset of Australian Phone Numbers. Our partner's Engineers are continuing to work with SMS carrier to resolve the issue. We will provide another update as soon as more information becomes available.
Affected components
Update timeline
- investigating May 07, 2025, 08:17 AM UTC
The issue causing message delays to a subset of Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our service provider's engineers are working with carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 07, 2025, 09:00 AM UTC
The issue causing message delays to a subset of Australian Phone Numbers has been identified. Customers may continue to experience latency in receiving SMS messages from various mobile networks in Australia. Our SMS partner Engineers are continuing to work with the SMS carrier to resolve the issue. We will provide another update as soon as more information becomes available.
- identified May 07, 2025, 09:01 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 07, 2025, 11:14 AM UTC
We are observing recovery in message delays to a subset of Australian Phone Numbers. Our partner's Engineers are continuing to work with SMS carrier to resolve the issue. We will provide another update as soon as more information becomes available.
- resolved May 07, 2025, 02:24 PM UTC
This incident has been resolved.
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