Assignar incident

SMS Service Degradation

Resolved after 4 hours 39 minutes, affecting SMS, on October 20, 2025.

monitoring Oct 20, 2025, 12:13 PM UTC

Service has been restored and we are monitoring results.

Started
Oct 20, 2025, 08:23 AM UTC
Resolved
Oct 20, 2025, 01:02 PM UTC
Duration
4h 39m
Detected by Pingoru
Oct 20, 2025, 08:23 AM UTC

Affected components

SMS

Update timeline

  1. investigating Oct 20, 2025, 08:23 AM UTC

    We are currently experiencing an outage affecting our SMS service due to a third-party infrastructure provider outage. Our team is actively monitoring the situation and working with our service provider to restore full functionality as quickly as possible. Impact: SMS notifications and messages are currently unavailable All other services remain operational We will provide updates as more information becomes available. We apologise for any inconvenience this may cause.

  2. monitoring Oct 20, 2025, 12:13 PM UTC

    Service has been restored and we are monitoring results.

  3. resolved Oct 20, 2025, 01:02 PM UTC

    This incident has been resolved

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