Assembled incident
[Resolved] Missing and incorrect agent and ticket based metrics
Resolved after 3 hours 54 minutes, affecting Reporting and data services, on April 2, 2025.
All affected metrics have been restored and are now up-to-date. We will continue to monitor.
Affected components
Update timeline
- investigating Apr 02, 2025, 02:35 PM UTC
Some metrics including adherence metrics are currently incorrect or missing for customers after April 1st at 7:00AM ET. We are currently investigating this issue and working on a fix.
- investigating Apr 02, 2025, 02:38 PM UTC
We are continuing to investigate this issue.
- investigating Apr 02, 2025, 02:39 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 02, 2025, 03:09 PM UTC
We've identified the issue in our metric computation job and have released a fix. Metrics will be restored over the next few hours. We will continue to provide updates as metrics are restored.
- monitoring Apr 02, 2025, 04:54 PM UTC
All affected metrics have been restored and are now up-to-date. We will continue to monitor.
- resolved Apr 02, 2025, 06:29 PM UTC
This incident has been resolved.
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