Resolved after 46 minutes, affecting AI Products, on May 8, 2025.
We've confirmed that Assist is fully operational. We identified the root cause as a recent code change that unintentionally affected draft reply and dashboard access in specific cases. We've identified and fixed the issue to restore full functionality.
Affected components
Update timeline
- investigating May 08, 2025, 08:13 PM UTC
Some Assist activities are currently inaccessible for some users. We are currently investigating this issue. There is no detected impact to Assist automations.
- identified May 08, 2025, 08:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 08, 2025, 08:28 PM UTC
We've implemented a fix and all Assist activities are now accessible. We are continuing to monitor and investigate root cause.
- resolved May 08, 2025, 09:02 PM UTC
We've confirmed that Assist is fully operational. We identified the root cause as a recent code change that unintentionally affected draft reply and dashboard access in specific cases. We've identified and fixed the issue to restore full functionality.
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