Resolved after 1 hour 5 minutes, affecting Reporting and data services, on May 10, 2025.
The incident has been resolved. The team will continuing to monitor the implemented fix over the next two days to ensure stability.
Affected components
Update timeline
- investigating May 10, 2025, 02:13 PM UTC
We are investigating an issue where certain queues are not visible on the realtime overview page for some customers.
- investigating May 10, 2025, 02:42 PM UTC
We believe we've found the cause of missing realtime overview data, and we're implementing mitigation strategies. Missing queues are gradually re-appearing as the problem resolves.
- identified May 10, 2025, 02:45 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 10, 2025, 02:45 PM UTC
For most customers who are experiencing missing certain queues from the realtime overview, the queues have now re-appeared.
- monitoring May 10, 2025, 03:05 PM UTC
A fix has been implemented, and we're monitoring the results.
- resolved May 10, 2025, 03:19 PM UTC
The incident has been resolved. The team will continuing to monitor the implemented fix over the next two days to ensure stability.
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