Assembled incident

Draft replies and compose from notes are experiencing problems

Resolved after 16 minutes, affecting AI Products, on May 21, 2025.

resolved May 21, 2025, 01:45 AM UTC

From 6:24pm PT to 6:41pm PT, draft replies and compose from notes on the Assist product were unable to retrieve documents, which caused both operations to fail. The team has identified the underlying root cause and rolled back to a correct state and will be performing a full postmortem.

Started
May 21, 2025, 01:24 AM UTC
Resolved
May 21, 2025, 01:41 AM UTC
Duration
16m
Detected by Pingoru
May 21, 2025, 01:24 AM UTC

Affected components

AI Products

Update timeline

  1. identified May 21, 2025, 01:41 AM UTC

    We've identified an issue that is causing the draft replies and compose from notes to not work correctly.

  2. resolved May 21, 2025, 01:45 AM UTC

    From 6:24pm PT to 6:41pm PT, draft replies and compose from notes on the Assist product were unable to retrieve documents, which caused both operations to fail. The team has identified the underlying root cause and rolled back to a correct state and will be performing a full postmortem.

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