Assembled incident

Degraded Voice performance due to upstream provider errors

Resolved after 12 minutes, affecting Voice, on July 9, 2025.

investigating Jul 09, 2025, 09:42 PM UTC

We've reenabled our voice agent to start accepting calls again

Started
Jul 09, 2025, 09:30 PM UTC
Resolved
Jul 09, 2025, 09:42 PM UTC
Duration
12m
Detected by Pingoru
Jul 09, 2025, 09:30 PM UTC

Affected components

Voice

Update timeline

  1. investigating Jul 09, 2025, 09:30 PM UTC

    We are seeing intermittent errors from an upstream provider - we will be forwarding all calls from our Voice AI to live agents.

  2. investigating Jul 09, 2025, 09:42 PM UTC

    We've reenabled our voice agent to start accepting calls again

  3. resolved Jul 09, 2025, 10:05 PM UTC

    This incident has been resolved.

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