Resolved after 1 hour 39 minutes, affecting AI Products, on August 6, 2025.
Our upstream provider has resolved the incident, so our system is once again back in a healthy state to receive calls.
Affected components
AI Products
Update timeline
- identified Aug 06, 2025, 02:50 AM UTC
We're currently experiencing problems with some of our upstream voice providers. Our systems have automatically fallen back and are routing traffic to human agents. We're working with our upstream providers on a fix as soon as possible
- identified Aug 06, 2025, 02:51 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 06, 2025, 04:30 AM UTC
Our upstream provider has resolved the incident, so our system is once again back in a healthy state to receive calls.
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