Assembled incident
Intermittent delays for email auto-sends and errors in chat agent escalations on the Zendesk platform
Resolved after 12 minutes, affecting AI Products, on August 21, 2025.
We are seeing intermittent delays for email auto-sends and errors coming from Zendesk, which could delay any automatic email sends and prevent full functionality of handoff to Zendesk tickets. We are closely monitoring Zendesk's status page updates (https://status.zendesk.com/) and will put any mitigations in place where appropriate.
Affected components
Update timeline
- monitoring Aug 21, 2025, 07:24 PM UTC
We are seeing intermittent delays for email auto-sends and errors coming from Zendesk, which could delay any automatic email sends and prevent full functionality of handoff to Zendesk tickets. We are closely monitoring Zendesk's status page updates (https://status.zendesk.com/) and will put any mitigations in place where appropriate.
- resolved Aug 21, 2025, 07:37 PM UTC
This incident has been resolved.
Your product runs on more than Assembled
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services