Arundo incident

Elevated error rates when requesting optimisations

Resolved after 9 hours 28 minutes, affecting ECU Load Optimization, on March 23, 2026.

monitoring Mar 23, 2026, 05:08 PM UTC

Mar 23, 18:08 CET Resolved - A patch has been released that resolves the problem. Mar 23, 10:30 CET Update - The root cause of the issue has been identified and we're working on a permanent fix. As a workaround until the fix is fully rolled out, users can change the optimisation period end date to 2026-03-28 (or any earlier data) which should allow optimisations to run successfully. Mar 23, 09:14 CET Identified - We have identified that the issue is related to electricity price forecasts and continue to work on finding a fix for the problem. Mar 23, 08:39 CET Investigating - Users have reported errors when requesting optimised production profiles. The issue has been reproduced and is currently being investigated.

Started
Mar 23, 2026, 07:39 AM UTC
Resolved
Mar 23, 2026, 05:08 PM UTC
Duration
9h 28m
Detected by Pingoru
Mar 23, 2026, 07:39 AM UTC

Affected components

ECU Load Optimization

Update timeline

  1. investigating Mar 23, 2026, 07:39 AM UTC

    Users have reported errors when requesting optimised production profiles. The issue has been reproduced and is currently being investigated.

  2. identified Mar 23, 2026, 08:14 AM UTC

    We have identified that the issue is related to electricity price forecasts and continue to work on finding a fix for the problem.

  3. identified Mar 23, 2026, 09:30 AM UTC

    The root cause of the issue has been identified and we're working on a permanent fix. As a workaround until the fix is fully rolled out, users can change the optimisation period end date to 2026-03-28 (or any earlier data) which should allow optimisations to run successfully.

  4. monitoring Mar 23, 2026, 05:08 PM UTC

    Mar 23, 18:08 CET Resolved - A patch has been released that resolves the problem. Mar 23, 10:30 CET Update - The root cause of the issue has been identified and we're working on a permanent fix. As a workaround until the fix is fully rolled out, users can change the optimisation period end date to 2026-03-28 (or any earlier data) which should allow optimisations to run successfully. Mar 23, 09:14 CET Identified - We have identified that the issue is related to electricity price forecasts and continue to work on finding a fix for the problem. Mar 23, 08:39 CET Investigating - Users have reported errors when requesting optimised production profiles. The issue has been reproduced and is currently being investigated.

  5. resolved Mar 23, 2026, 05:08 PM UTC

    A patch has been released that resolves the problem.

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