ARIN incident
Issues delivering multifactor SMS messages to AT&T customers
Resolved after 3 days 2 hours, affecting SMS, on April 22, 2025.
Our third-party SMS vendor has indicated they are having issues delivering a small percentage of multifactor messages to customers with AT&T mobile. Some multifactor SMS messages may not be delivered in a timely fashion. Impacted customers can use their recovery codes to gain access to their ARIN Online account. If you have questions or need assistance, please contact our Registration Services Help Desk for guidance by calling +1.703.227.0660 during the business hours of Monday through Friday, 7:00 AM to 7:00 PM Eastern Time.
Affected components
Update timeline
- identified Apr 22, 2025, 12:11 PM UTC
Our third-party SMS vendor has indicated they are having issues delivering a small percentage of multifactor messages to customers with AT&T mobile. Some multifactor SMS messages may not be delivered in a timely fashion. Impacted customers can use their recovery codes to gain access to their ARIN Online account. If you have questions or need assistance, please contact our Registration Services Help Desk for guidance by calling +1.703.227.0660 during the business hours of Monday through Friday, 7:00 AM to 7:00 PM Eastern Time.
- resolved Apr 25, 2025, 02:27 PM UTC
This incident has been resolved.
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