ArcSite incident

Message Queue Outage Causing Web/API Downtime

Resolved on June 27, 2025.

resolved Jun 27, 2025, 05:00 PM UTC

our production system experienced a significant service disruption resulting in widespread 502 errors and unresponsiveness across both the website and APIs. The root cause was traced to a failure in the message queue service (RabbitMQ), which led to timeouts when dispatching asynchronous tasks.

Started
Jun 27, 2025, 05:00 PM UTC
Resolved
Jun 27, 2025, 05:00 PM UTC
Duration
–
Detected by Pingoru
Jun 27, 2025, 05:00 PM UTC

Update timeline

  1. resolved Jun 27, 2025, 05:00 PM UTC

    our production system experienced a significant service disruption resulting in widespread 502 errors and unresponsiveness across both the website and APIs. The root cause was traced to a failure in the message queue service (RabbitMQ), which led to timeouts when dispatching asynchronous tasks.

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