Resolved after 30 minutes, affecting Golive Cloud - App and Golive Cloud - API and 1 more, on April 29, 2025.
**After a thorough analysis, we identified that one of our components had reached the maximum number of database connections it was allowed to establish.** As traffic continued to grow, our health check system marked the component as unavailable and automatically restarted it in an attempt to restore normal operation. It took approximately 30 minutes for the component to come back online with a sufficient number of available connections to handle the load. **Remediation:** We have increased the maximum number of allowed connections for this particular component. We sincerely apologize for any inconvenience this outage may have caused. Please rest assured that we are committed to providing the best service possible.
Affected components
Update timeline
- resolved Apr 29, 2025, 08:49 PM UTC
Golive & Time Squad were unavailable this morning for a duration of approximately 30 minutes. We are currently conducting an investigation to identify the root cause.
- postmortem May 01, 2025, 01:35 PM UTC
**After a thorough analysis, we identified that one of our components had reached the maximum number of database connections it was allowed to establish.** As traffic continued to grow, our health check system marked the component as unavailable and automatically restarted it in an attempt to restore normal operation. It took approximately 30 minutes for the component to come back online with a sufficient number of available connections to handle the load. **Remediation:** We have increased the maximum number of allowed connections for this particular component. We sincerely apologize for any inconvenience this outage may have caused. Please rest assured that we are committed to providing the best service possible.
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