AppOmni incident
Degraded event collection for Salesforce monitored services
Resolved after 9 hours 27 minutes, affecting Threat Detection, on November 25, 2024.
A fix has been implemented and engineers are monitoring the normalization of incoming Salesforce events.
Affected components
Update timeline
- investigating Nov 25, 2024, 04:18 AM UTC
AppOmni engineers are currently investigating an issue with Salesforce login events which are missing or contain incorrect data in the AppOmni Common Event Schema (ACES). This may cause alerts which are based on these events to not trigger.
- identified Nov 25, 2024, 12:15 PM UTC
AppOmni engineers have identified a cause and a fix is being implemented. An undocumented change to the Salesforce Platform Events subscription channels has impacted normalization to the ACES schema.
- monitoring Nov 25, 2024, 01:33 PM UTC
A fix has been implemented and engineers are monitoring the normalization of incoming Salesforce events.
- resolved Nov 25, 2024, 01:45 PM UTC
This incident has been resolved.
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