AppOmni incident

Degraded SSO Availability

Resolved after 1 hour 3 minutes, affecting AppOmni Console, on January 8, 2025.

resolved Jan 08, 2025, 04:28 PM UTC

The cloud infrastructure provider has confirmed resolution of their incident, and AppOmni Engineering has monitored decreased errors impacting AppOmni services

Started
Jan 08, 2025, 03:24 PM UTC
Resolved
Jan 08, 2025, 04:28 PM UTC
Duration
1h 3m
Detected by Pingoru
Jan 08, 2025, 03:24 PM UTC

Affected components

AppOmni Console

Update timeline

  1. investigating Jan 08, 2025, 03:24 PM UTC

    We are currently experiencing a performance issue with our Single Sign-On (SSO) service. Our team is actively investigating the matter and working to resolve it as quickly as possible.

  2. monitoring Jan 08, 2025, 03:35 PM UTC

    AppOmni has identified a potential issue with a cloud infrastructure component used as part of our authentication and audit service that is causing intermittent login failures. AppOmni engineering is working to isolate the issue and monitoring our authentication services. There are no security concerns, but users may experience intermittent login failures.

  3. resolved Jan 08, 2025, 04:28 PM UTC

    The cloud infrastructure provider has confirmed resolution of their incident, and AppOmni Engineering has monitored decreased errors impacting AppOmni services

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