Resolved after 1 hour 31 minutes, affecting Monitored Services Data Sync, on November 25, 2025.
Fix has been identified and deployed. The ServiceNow instances are now reconnected. We are currently monitoring the situation closely.
Affected components
Update timeline
- investigating Nov 25, 2025, 05:59 PM UTC
We are currently investigating an issue related to some ServiceNow instances unable to connect to AppOmni
- investigating Nov 25, 2025, 05:59 PM UTC
We are continuing to investigate this issue.
- identified Nov 25, 2025, 06:17 PM UTC
The issue has been identified and we are in the process of determining a fix. The issue has been partially resolved but disconnects may happen again. We are closely monitoring the situation.
- monitoring Nov 25, 2025, 07:15 PM UTC
Fix has been identified and deployed. The ServiceNow instances are now reconnected. We are currently monitoring the situation closely.
- resolved Nov 25, 2025, 07:30 PM UTC
This incident has been resolved. We will continue to closely monitor.
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