Appointment Reminder incident

Redtail API Error

Major Vendor's status page →

Resolved after 2 days 18 hours, affecting Redtail Calendar, on November 1, 2020.

identified Nov 01, 2020, 08:36 AM UTC

We are continuing to work on a fix for this issue.

Started
Nov 01, 2020, 08:31 AM UTC
Resolved
Nov 04, 2020, 03:29 AM UTC
Duration
2d 18h
Detected by Pingoru
Nov 01, 2020, 08:31 AM UTC

Affected components

Redtail Calendar

Update timeline

  1. identified Nov 01, 2020, 08:31 AM UTC

    We are currently experiencing issues retrieving calendar activities from Redtail. We have been in contact with Redtail and they are aware of the issue. Unfortunately there is no ETA currently.

  2. identified Nov 01, 2020, 08:36 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 04, 2020, 03:29 AM UTC

    Redtail API is now fixed and calendars are syncing as expected.

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