Failures To Browse Isolated To Specific Domains - GILTA

Update timeline

1. investigating Oct 28, 2026, 10:12 AM UTC

   We are investigating failures to browse isolated to several domains when end users are connected to Cloud SWG Tel Aviv (GILTA) data center. End users receive an error page indicating that "This site can't be reached" or that a timeout was exceeded. The issue is only affecting customers who use the [Consolidated SWG Policy](https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/cloud-swg/help/threat-protection/about_webiso_co/consolidated-swg-policy-full-web-isolation.html) in Cloud SWG.

2. investigating Oct 28, 2026, 11:54 AM UTC

   We have implemented a workaround for this issue and continue to investigate the underlying cause. We will provide updates as new information becomes available.

3. investigating Oct 28, 2026, 12:49 PM UTC

   We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

4. resolved Oct 29, 2026, 09:06 AM UTC

   We have monitored the service for stability and this incident shall now be closed.