Applaud HR incident
Prod-EU outage due to mongo cluster un-availability
Resolved after 1 hour 11 minutes, affecting Production EU, on April 7, 2026.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Apr 07, 2026, 08:35 AM UTC
fix has been implemented and is going to take another 15 mins or so to recover
- investigating Apr 07, 2026, 09:09 AM UTC
We are working with MongoDB technical support to restore services. It's taking longer than expected to return to normal activity.
- investigating Apr 07, 2026, 09:43 AM UTC
We’ve escalated the issue to the MongoDB team. The escalation manager has confirmed they are actively working with their internal teams and will provide a resolution as soon as possible. We are closely monitoring and will share updates as we receive them.
- investigating Apr 07, 2026, 09:45 AM UTC
We are continuing to investigate this issue.
- investigating Apr 07, 2026, 09:46 AM UTC
it's up and running, able to see login page and able to connect to servers
- investigating Apr 07, 2026, 09:47 AM UTC
We are continuing to investigate this issue.
- resolved Apr 07, 2026, 09:47 AM UTC
The incident has been resolved and services are now back to normal
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