Resolved after 58 minutes, affecting API and Dashboard, on March 6, 2025.
We experienced an API availability issue from 10:15 UTC to approximately 11:00 UTC due to an unexpected Redis overload caused by recent code changes. Our engineering team identified and fixed the issue on the backend, restoring full functionality to Apphud. We are currently replaying all SDK requests to recover most subscription data. We apologize for the inconvenience and appreciate your patience.
Affected components
Update timeline
- investigating Mar 06, 2025, 10:13 AM UTC
We are monitoring an elevated number of 502 errors in our backend system. Our engineers are actively investigating the issue.
- monitoring Mar 06, 2025, 11:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2025, 11:11 AM UTC
This incident has been resolved.
- postmortem Mar 06, 2025, 11:34 AM UTC
We experienced an API availability issue from 10:15 UTC to approximately 11:00 UTC due to an unexpected Redis overload caused by recent code changes. Our engineering team identified and fixed the issue on the backend, restoring full functionality to Apphud. We are currently replaying all SDK requests to recover most subscription data. We apologize for the inconvenience and appreciate your patience.
Your product runs on more than Apphud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services