Approvals for Confluence and Workflows for Confluence: Partial outages

Update timeline

1. identified Sep 30, 2025, 08:30 AM UTC

   We are currently investigating problems with Page Approvals on Approvals Cloud. We are observing the following problems: - Errors trying to load the byline on new pages with no page approval - On existing pages with page approvals, sometimes making decisions does not work - Cannot create/edit the settings of page approvals Section approvals is unaffected. We have identified the cause of this incident; some Atlassian endpoints we rely on have been removed. We are working with Atlassian to get this resolved.

2. identified Sep 30, 2025, 09:00 AM UTC

   We have identified that Workflows is affected by the same issue. Currently, Page History is showing "No History" on pages where a Workflow history is expected. We are continuing to work on a resolution. edit: We have also identified issues with Approval Comments, Linked Published Pages, and Workflow Removal.

3. identified Sep 30, 2025, 10:26 AM UTC

   We have deployed a fix for page approvals on Approvals for Confluence. We are continuing to work on a resolution for Workflows for Confluence to restore full functionality.

4. identified Sep 30, 2025, 11:38 AM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Sep 30, 2025, 11:39 AM UTC

   We have released fixes for the issues with Workflows. We are now monitoring the changes in production.

6. resolved Sep 30, 2025, 02:26 PM UTC

   This has been verified as fixed across multiple production sites.