AppFollow incident

Zendesk Integration issue

Resolved after 1 day 17 hours, affecting Zendesk, on March 23, 2026.

investigating Mar 23, 2026, 06:50 PM UTC

We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.

Started: Mar 23, 2026, 06:50 PM UTC
Resolved: Mar 25, 2026, 12:35 PM UTC
Duration: 1d 17h
Detected by Pingoru: Mar 23, 2026, 06:50 PM UTC

Affected components

Zendesk

Update timeline

investigating Mar 23, 2026, 06:50 PM UTC

We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.
resolved Mar 25, 2026, 12:35 PM UTC

This incident has been resolved.

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