Resolved after 41 days 4 hours, affecting Ratings and Reply to Reviews, on April 22, 2026.
A temporary fix has been deployed and services are operating. We are continuing work on a long-term solution.
Affected components
RatingsReply to Reviews
Update timeline
- investigating Apr 22, 2026, 08:46 AM UTC
We are currently experiencing a global issue with Trustpilot data collection. Search, ratings, and reviews are temporarily unavailable. Our team is investigating.
- identified Apr 23, 2026, 03:33 PM UTC
A temporary fix has been deployed and services are operating. We are continuing work on a long-term solution.
- resolved Jun 02, 2026, 12:58 PM UTC
This incident has been resolved.
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