AppFollow incident

Issues with Data Collection and Display - Channel Analytics page

Resolved after 48 days 20 hours, affecting ASO and ASO, on March 31, 2025.

identified Apr 14, 2025, 01:55 PM UTC

Android data collection has been successfully restored. The issue with iOS data is still ongoing and has been traced to a 3rd-party service. We’re in contact with them and will provide updates as we learn more.

Started: Mar 31, 2025, 05:26 PM UTC
Resolved: May 19, 2025, 02:09 PM UTC
Duration: 48d 20h
Detected by Pingoru: Mar 31, 2025, 05:26 PM UTC

Affected components

ASOASO

Update timeline

investigating Mar 31, 2025, 05:26 PM UTC

Data collection and display for both Android and iOS apps has ben facing issues, starting around March 23rd until now. Our team is already aware of the issue, and investigating the root cause.
identified Apr 14, 2025, 01:55 PM UTC

Android data collection has been successfully restored. The issue with iOS data is still ongoing and has been traced to a 3rd-party service. We’re in contact with them and will provide updates as we learn more.
resolved May 19, 2025, 02:09 PM UTC

Issue has been resolved on iOS side.

Your product runs on more than AppFollow

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.