Resolved after 10 days 23 hours, affecting SERP, on January 16, 2025.
A fix has been implemented, and we are back to the usual performance.
Affected components
SERP
Update timeline
- identified Jan 16, 2025, 03:34 PM UTC
SERP proxies' performance has degraded because of problems with external data providers. We are working on a fix to restore the success rate to its original level.
- identified Jan 17, 2025, 07:56 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 17, 2025, 09:03 AM UTC
We have identified the problem and are working towards fixing the performance. For now, we will keep experiencing more retries and degraded performance.
- monitoring Jan 17, 2025, 10:42 AM UTC
A fix has been implemented, and we are back to the usual performance.
- resolved Jan 27, 2025, 02:56 PM UTC
This incident has been resolved.
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