Apify incident

Service disruption

Resolved after 1 hour 35 minutes, affecting Web (apify.com) and Datacenter and 1 more, on April 10, 2025.

monitoring Apr 10, 2025, 01:46 PM UTC

We identified the root cause and changed the configuration to prevent this from happening again.

Started
Apr 10, 2025, 01:04 PM UTC
Resolved
Apr 10, 2025, 02:39 PM UTC
Duration
1h 35m
Detected by Pingoru
Apr 10, 2025, 01:04 PM UTC

Affected components

Web (apify.com)DatacenterDatasetConsole (console.apify.com)Request queueResidentialAPI (api.apify.com)Key-value storeSERPActors

Update timeline

  1. monitoring Apr 10, 2025, 01:04 PM UTC

    A problem with deploying new services caused a system-wide restart and 5-7 minutes long service disruption. The system has recovered after the restart, and the Actors continue operating but the performance is largely degraded.

  2. investigating Apr 10, 2025, 01:28 PM UTC

    We are currently investigating this issue.

  3. monitoring Apr 10, 2025, 01:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 10, 2025, 01:46 PM UTC

    We identified the root cause and changed the configuration to prevent this from happening again.

  5. resolved Apr 10, 2025, 02:39 PM UTC

    This incident has been resolved.

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