Apicbase incident

Issues when placing orders

Resolved after 3 hours 15 minutes, affecting Apicbase Application, on September 27, 2025.

monitoring Sep 27, 2025, 09:51 AM UTC

We are continuing to monitor for any further issues.

Started
Sep 27, 2025, 08:46 AM UTC
Resolved
Sep 27, 2025, 12:01 PM UTC
Duration
3h 15m
Detected by Pingoru
Sep 27, 2025, 08:46 AM UTC

Affected components

Apicbase Application

Update timeline

  1. investigating Sep 27, 2025, 08:46 AM UTC

    Some customers are experiencing issues when placing orders. Our teams are aware of the issue and are investigating. First investigations indicate it is browser/cache related so we suggest trying in another browser.

  2. monitoring Sep 27, 2025, 09:06 AM UTC

    Our team deployed a fix that should resolve the issue. We keep monitoring. If issues persist please try cleaning your browser cache even if you tried it before. Also switching browser should resolve the issue.

  3. monitoring Sep 27, 2025, 09:51 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 27, 2025, 12:01 PM UTC

    We are marking this incident as closed.

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