Resolved after 2 hours 33 minutes, on December 5, 2024.
This incident has been resolved and it was observed that clients are operating normally.
Update timeline
- investigating Dec 05, 2024, 01:34 PM UTC
Our engineers began investigating an issue where users are unable to access Radius application. this is impacting all regions. The site does not load, and users can experience errors. We will provide update as soon as more information becomes available.
- identified Dec 05, 2024, 02:00 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in 30 minutes or as soon as more information becomes available.
- identified Dec 05, 2024, 02:30 PM UTC
Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Dec 05, 2024, 02:45 PM UTC
Our technical Team has fixed the issue and we are monitoring the results.
- resolved Dec 05, 2024, 04:08 PM UTC
This incident has been resolved and it was observed that clients are operating normally.
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