Resolved after 2 hours 22 minutes, on April 14, 2025.
This incident has been resolved and it was observed that clients are operating normally.
Update timeline
- investigating Apr 14, 2025, 05:59 AM UTC
Our engineers began investigating an issue where few users are unable to login to Connect application. this is impacting few customers in EMEA region. The site does not load, and users can experience errors. We will provide update as soon as more information becomes available.
- investigating Apr 14, 2025, 06:19 AM UTC
Our engineering team is still investigating Connect application availability issue. This is impacting few customers in EMEA region. We will provide update as soon as more information becomes available.
- identified Apr 14, 2025, 07:15 AM UTC
Our engineers have identified the issue and are working toward a fix. We will provide update as soon as more information becomes available.
- monitoring Apr 14, 2025, 07:34 AM UTC
Our engineers have fixed the issue and we are monitoring the results.
- resolved Apr 14, 2025, 08:22 AM UTC
This incident has been resolved and it was observed that clients are operating normally.
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