Resolved after 2 days 19 hours, affecting CampusNexus CRM, on July 18, 2025.
During our investigation with the service provider, we identified a scenario where unusually long email addresses were causing issues with email processing. The issue has now been resolved. If you continue to experience any problems, please reach out to our support team.
Affected components
Update timeline
- investigating Jul 18, 2025, 05:56 PM UTC
We are currently experiencing issues with OAuth authentication when connecting to Office 365/Exchange Online servers using SMTP, IMAP, and POP3 protocols. Our team is actively working with our service provider to investigate and resolve the issue. At this time, there is no estimated time for resolution. We will provide updates as more information becomes available.
- investigating Jul 19, 2025, 10:05 AM UTC
Our teams are actively working with the service provider to resolve the issue. At this time, there is no estimated time for resolution. We will provide the next update once significant progress has been made.
- resolved Jul 21, 2025, 12:57 PM UTC
During our investigation with the service provider, we identified a scenario where unusually long email addresses were causing issues with email processing. The issue has now been resolved. If you continue to experience any problems, please reach out to our support team.
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