Resolved after 20 minutes, affecting Persona sessions, on September 23, 2026.
Service in the US region is restored and new sessions are succeeding. The cause was a misconfiguration of the high-availability mechanism of our US traffic-routing layer, which allowed both of its redundant instances to be taken offline at the same time during an automatic capacity scale-up. We corrected the configuration so the routing layer can no longer be displaced by scale-ups and applied the fix across all production regions.
Affected components
Update timeline
- investigating Sep 23, 2026, 08:27 AM UTC
We are investigating failures to start new sessions in our US region. Other regions are not affected.
- resolved Sep 23, 2026, 08:47 AM UTC
Service in the US region is restored and new sessions are succeeding. The cause was a misconfiguration of the high-availability mechanism of our US traffic-routing layer, which allowed both of its redundant instances to be taken offline at the same time during an automatic capacity scale-up. We corrected the configuration so the routing layer can no longer be displaced by scale-ups and applied the fix across all production regions.
- resolved Sep 23, 2026, 08:47 AM UTC
Service in the US region is restored and new sessions are succeeding. The cause was a misconfiguration of the high-availability mechanism of our US traffic-routing layer, which allowed both of its redundant instances to be taken offline at the same time during an automatic capacity scale-up. We corrected the configuration so the routing layer can no longer be displaced by scale-ups and applied the fix across all production regions.
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