Resolved after 3 hours 32 minutes, affecting Dynamic Media, on December 1, 2024.
**Incident Report** **Incident Start Date:** 01/12/2024 17:50 **Incident End Date:** 01/12/2024 19:56 **Summary** On the evening of December 1st, our monitoring systems detected degraded performance in our Virtual Staging Environment. During this time, some customers may have encountered 5XX errors when previewing images. It is important to note that this issue was isolated to image previews and **did not** impact the dynamic image service. **Root Cause** The disruption was triggered by an unexpected surge in traffic to our Virtual Staging Environment. **Resolution** To resolve the issue, we promptly scaled up the service to handle the increased load.
Affected components
Update timeline
- investigating Dec 01, 2024, 07:32 PM UTC
We are currently investigating an issue with VSEs which may experience degraded performance
- investigating Dec 01, 2024, 07:56 PM UTC
We have found and resolved the issue
- resolved Dec 01, 2024, 11:05 PM UTC
The incident was resolved at 19:56 and no further issues were seen.
- postmortem Dec 04, 2024, 10:13 AM UTC
**Incident Report** **Incident Start Date:** 01/12/2024 17:50 **Incident End Date:** 01/12/2024 19:56 **Summary** On the evening of December 1st, our monitoring systems detected degraded performance in our Virtual Staging Environment. During this time, some customers may have encountered 5XX errors when previewing images. It is important to note that this issue was isolated to image previews and **did not** impact the dynamic image service. **Root Cause** The disruption was triggered by an unexpected surge in traffic to our Virtual Staging Environment. **Resolution** To resolve the issue, we promptly scaled up the service to handle the increased load.
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