Amperity incident

Amperity is experiencing performance issues with Queries

Resolved after 1 hour 34 minutes, affecting AWS Platform and Customer 360 and 1 more, on February 2, 2026.

resolved Feb 02, 2026, 08:27 PM UTC

All the failed tasks have been restarted and every failed workflow has either succeeded or is running past the point of previous failure. The incident is considered resolved.

Started
Feb 02, 2026, 06:52 PM UTC
Resolved
Feb 02, 2026, 08:27 PM UTC
Duration
1h 34m
Detected by Pingoru
Feb 02, 2026, 06:52 PM UTC

Affected components

AWS PlatformCustomer 360Segments

Update timeline

  1. investigating Feb 02, 2026, 06:52 PM UTC

    Amperity is tracking an issue with Queries in the AWS North America tenants. We're working on the problem.

  2. monitoring Feb 02, 2026, 08:07 PM UTC

    A fix has been applied and we are now seeing retries succeed. The Amperity Engineering team is retrying the failed queries now.

  3. resolved Feb 02, 2026, 08:27 PM UTC

    All the failed tasks have been restarted and every failed workflow has either succeeded or is running past the point of previous failure. The incident is considered resolved.

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