Resolved after 1 hour 9 minutes, affecting AWS Platform and Azure Platform, on March 12, 2026.
We have identified the cause of the AmpAI issue and have implemented a partial fix. Our team is continuing work to fully resolve the problem and expects to have it resolved shortly. We will provide further updates as they become available.
Affected components
Update timeline
- investigating Mar 12, 2026, 11:36 PM UTC
Amperity AmpAI is currently experiencing an outage. This may impact AI functionality in Queries, Segments, Journeys, and other areas of the platform that rely on AmpAI. The issue has been identified, and our Platform Engineering team is actively deploying a fix. We will provide further updates as they become available.
- identified Mar 13, 2026, 12:29 AM UTC
We have identified the cause of the AmpAI issue and have implemented a partial fix. Our team is continuing work to fully resolve the problem and expects to have it resolved shortly. We will provide further updates as they become available.
- resolved Mar 13, 2026, 12:45 AM UTC
The AmpAI service has been fully restored, and the incident is now resolved.
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