Intermittent 5xx Errors Affecting Order Creation and Account Details

Update timeline

1. investigating Aug 31, 2026, 10:54 AM UTC

   We are investigating an issue where order creation and account detail requests are returning 5xx errors intermittently. This is being treated as a priority, and we are actively working on a resolution.

2. investigating Aug 31, 2026, 11:06 AM UTC

   At this time, we are not observing active errors, but we remain focused on identifying and addressing the underlying issue.

3. investigating Aug 31, 2026, 11:17 AM UTC

   The investigation is still underway as we work to pinpoint and resolve the underlying cause.

4. investigating Aug 31, 2026, 11:28 AM UTC

   We have not observed any new failures since our last update. Our investigation into the root cause is still in progress.

5. identified Aug 31, 2026, 11:43 AM UTC

   Preliminary findings point to a brief database issue as the likely cause. No new failures have been seen since our last update, and our investigation remains in progress.

6. monitoring Aug 31, 2026, 12:14 PM UTC

   Service has remained stable since our last update, with no recurrence. We are completing final review and monitoring to ensure continued stability.

7. monitoring Aug 31, 2026, 12:29 PM UTC

   Service has remained stable and no further issues have been observed.

8. resolved Aug 31, 2026, 02:10 PM UTC

   We have not observed any further issues since our last update, and service remains stable. We will close this incident for now , please don’t hesitate to reach out if you notice anything unusual on your end.