Resolved on August 19, 2026.
Between approximately 3:30 PM and 8:00 PM ET on August 19, 2026, some new users were intermittently unable to complete account registration due to maintenance work that caused sign-up attempts to time out. Existing accounts, live trading, order processing, and market data were unaffected throughout. The issue has been resolved, and anyone whose sign-up attempt failed during this period can now register successfully.
Update timeline
- resolved Aug 20, 2026, 12:34 PM UTC
Between approximately 3:30 PM and 8:00 PM ET on August 19, 2026, some new users were intermittently unable to complete account registration due to maintenance work that caused sign-up attempts to time out. Existing accounts, live trading, order processing, and market data were unaffected throughout. The issue has been resolved, and anyone whose sign-up attempt failed during this period can now register successfully.
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