Resolved after 3 hours 15 minutes, affecting Dashboard, on October 20, 2025.
According to the latest update from AWS, the underlying DNS issue has been fully resolved, and most AWS services are now operating normally. Trading API users can now log in via https://app.alpaca.markets/account/login without any issues.
Affected components
Update timeline
- identified Oct 20, 2025, 08:37 AM UTC
We're currently experiencing a login issue due to a widespread outage affecting Amazon Web Services (AWS), which is impacting our authentication systems. Our team is actively monitoring the situation, and we will provide an update as soon as services are restored.
- monitoring Oct 20, 2025, 09:39 AM UTC
As per AWS update - they have applied initial mitigations and observing early signs of recovery for some impacted AWS Services. During this time, requests may continue to fail as we work toward full resolution. We recommend customers retry failed requests. While requests begin succeeding, there may be additional latency and some services will have a backlog of work to work through, which may take additional time to fully process. We will continue to monitor and provide updates.
- monitoring Oct 20, 2025, 11:00 AM UTC
According to the latest update from AWS, the underlying DNS issue has been fully resolved, and most AWS services are now operating normally. Trading API users can now log in via https://app.alpaca.markets/account/login without any issues.
- resolved Oct 20, 2025, 11:53 AM UTC
This incident has been resolved.
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Amazon Web Services