Alma Pay incident

3DS issues with Credit Agricole cards

Resolved after 5 hours 8 minutes, affecting Buy now pay later and Credit payments and 1 more, on February 21, 2026.

investigating Feb 21, 2026, 12:37 PM UTC

Since approximately 9AM Europe/Paris time on Saturday Feb 21st, we are observing a subset of customers having more difficulty performing 3DS authentication with their Credit Agricole cards.

Started
Feb 21, 2026, 12:37 PM UTC
Resolved
Feb 21, 2026, 05:46 PM UTC
Duration
5h 8m
Detected by Pingoru
Feb 21, 2026, 12:37 PM UTC

Affected components

Buy now pay laterCredit paymentsFragments in-page client

Update timeline

  1. investigating Feb 21, 2026, 12:37 PM UTC

    Since approximately 9AM Europe/Paris time on Saturday Feb 21st, we are observing a subset of customers having more difficulty performing 3DS authentication with their Credit Agricole cards.

  2. resolved Feb 21, 2026, 05:46 PM UTC

    The source of the issue was external and has been fixed at 13:47 Paris time.

Your product runs on more than Alma Pay

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →