Alchemer incident
Amazon Web Services major disruption is causing login page failures and unable to contact Technical Phone Support
Notice Vendor's status page →
Resolved after 2 hours 5 minutes, affecting Application - US and Phone Support, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Application - USPhone Support
Update timeline
- investigating Oct 20, 2025, 05:26 PM UTC
We are currently investigating this issue.
- identified Oct 20, 2025, 05:30 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Oct 20, 2025, 05:30 PM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 07:31 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 07:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 07:32 PM UTC
This incident has been resolved.
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