Is AlayaCare down?

We have identified an issue causing intermittent slowness for some users in AlayaCare Residential. Our team has identified the cause and is actively working to resolve the issue. Initial stabilisation has been observed, and the team will continue to monitor system performance closely.

System load has remained stable over the past few hours, and our team continues to monitor system performance closely. If you continue to experience slowness or delays, please contact the Support team.

We are deploying emergency patch 1.204.3 to address API timeout errors affecting system performance. Services will be restored shortly.

The emergency patch has been successfully deployed to Production. Over the past hour, we have seen system performance stabilise and return to normal operating levels. We will continue to monitor the environment closely to ensure performance remains stable. Thank you for your patience and understanding while we worked through this issue

We have identified an issue with AlayaCare Residential SSO and some users may be unable to log in. Our team is actively investigating the issue and working to identify the cause. We will provide further updates as more information becomes available.

Our Engineering team is rolling back AlayaCare Residential to version 1.202.1 as part of the ongoing investigation into the SSO login issue. During this maintenance window, users may experience brief disruptions when accessing the application. We appreciate your patience and will provide further updates as more information becomes available.

The rollback has completed, and users should now be able to access the application as expected. If you continue to experience login issues, please clear your browser's cache (cookies & cached images and files) only; this is sufficient, then try signing in again. We appreciate your patience while we worked to restore service.

We are currently experiencing a service disruption/impairment with AlayaCare Cloud's web application. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience. --- Nous rencontrons actuellement une interruption de service sur l'application web d'AlayaCare. Nous sommes conscients du problème et nous nous efforçons de le résoudre au plus vite. Merci de votre patience.

Our team has observed that response times have returned to normal and that the platform is functional as of 5:16 PM EDT. We will continue to monitor the situation. A root cause analysis will be shared within 7 business days. --- Notre équipe a constaté que les temps de réponse sont revenus à la normale et que la plateforme est fonctionnelle depuis 17h16 HAE. Nous continuons de surveiller la situation. Une analyse des causes profondes sera communiquée dans un délai de 7 jours ouvrables.

We are currently experiencing a service disruption/impairment with AlayaCare's web application. Users may experience longer than usual wait times and error messages. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience.

We are continuing to experience a service disruption in our Production Environment. Our technical team is actively working to isolate and resolve the issue as quickly as possible. We apologize for the ongoing inconvenience and appreciate your patience. The next update will be provided at 11:30 AM ET.

We have identified and resolved the core issue, and all services are currently returning to normal. We are actively monitoring the system to ensure performance remains stable. We apologize for the inconvenience and appreciate your patience as we worked through this.

We are investigating an issue affecting some API requests in AlayaCare Residential. Customers may experience intermittent failures, timeouts, or slower-than-normal response times for impacted integrations and API-based workflows. Our team is actively investigating and working to restore normal service. We apologise for the inconvenience caused by this.

We have identified the root cause affecting some API requests in AlayaCare Residential. Preventive measures have now been put in place to help prevent further impact, and we are continuing our investigation.