Is AlayaCare down?

Some Canada-based users are currently experiencing a service degradation/impairment with AlayaCare's web application. Some Canada-based users may experience longer-than-usual wait times and error messages when trying to access AlayaCare, linked to Cloudflare's firewall inspection layer issues. This disruption is currently on the Cloudflare end, and as such, the most up-to-date status can be followed here: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew --- Certains utilisateurs canadiens rencontrent actuellement des problèmes de service avec l'application web d'AlayaCare. Certains utilisateurs canadiens peuvent également rencontrer des temps d'attente plus longs que d'habitude et des messages d'erreur lors de l'accès à AlayaCare, en raison de problèmes liés à la couche d'inspection du pare-feu de Cloudflare. Cette perturbation se situe actuellement du côté de Cloudflare ; vous pouvez suivre l'évolution de la situation ici. https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

Some users may experience timeouts (ERR_TIMED_OUT / ERR_EMPTY_RESPONSE) or pages failing to load when accessing AlayaCare from their organization's network. The AlayaCare platform and our network provider, Cloudflare, are operating normally. The issue has been traced to recent firmware updates on certain third-party firewall / web-filtering appliances, released in late October. These updates interfere with the HTTPS inspection of traffic to many websites protected by Cloudflare, including AlayaCare. Affected users can typically still access AlayaCare from a different network, such as a mobile hotspot. If your users are affected, please ask your IT/network team to: - check whether your firewall firmware was recently updated; - review your web filtering and SSL/deep inspection settings and logs for AlayaCare domains; - contact your firewall vendor for guidance. More details from Cloudflare: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew We will post an update as more information becomes available. Certains utilisateurs peuvent rencontrer des délais d'attente (ERR_TIMED_OUT / ERR_EMPTY_RESPONSE) ou des pages qui ne se chargent pas lorsqu'ils accèdent à AlayaCare depuis le réseau de leur organisation. La plateforme AlayaCare et notre fournisseur réseau, Cloudflare, fonctionnent normalement. Le problème provient de récentes mises à jour du micrologiciel de certains pare-feux / dispositifs de filtrage Web tiers, publiées fin octobre. Ces mises à jour perturbent l'inspection HTTPS du trafic vers de nombreux sites protégés par Cloudflare, dont AlayaCare. Les utilisateurs touchés peuvent généralement accéder à AlayaCare depuis un autre réseau, comme un point d'accès mobile. Si vos utilisateurs sont touchés, veuillez demander à votre équipe TI/réseau de : - vérifier si le micrologiciel de votre pare-feu a été mis à jour récemment; - examiner les paramètres et les journaux de filtrage Web et d'inspection SSL/approfondie pour les domaines AlayaCare; - communiquer avec votre fournisseur de pare-feu pour obtenir des recommandations. Plus de détails de Cloudflare : https://www.cloudflarestatus.com/incidents/dk2obcyw2aew Nous publierons une mise à jour dès que de nouvelles informations seront disponibles.

At 07:04 pm AEDT, there was an issue with Cloudflare that caused longer than usual wait times and error message in AlayaCare. This disruption was on Cloudflare's end and has now been resolved. Information can be found in the link below: https://www.cloudflarestatus.com/incidents/j3llzsq3m17a We are continually monitoring infrastructure on our side and we will be updating this page if there are any further issues identified. Thank you for your patience.

Some US based users currently experiencing a service degradation/impairment with AlayaCare's web application. Some US based users may experience longer than usual wait times and error message linked to Cloudflare connectivity issues. This disruption is currently on the Cloudflare end, and as such, the most up to date status can be followed here. https://www.cloudflarestatus.com/incidents/sufgcbe8rrwt (e

We are investigating an issue affecting some customer instances. Customers on affected instances may be unable to open case notes, read files, upload attachments, or add photos to case notes. Our Engineering team is working to restore these functions as soon as possible.

Engineering has identified the cause of the issue affecting some customer instances and applied a fix. We are monitoring the service to confirm that affected customers can now open case notes, read files, upload attachments, and add photos as expected. Thank you for your patience and understanding while we worked through this issue.

We have identified an issue causing intermittent slowness for some users in AlayaCare Residential. Our team has identified the cause and is actively working to resolve the issue. Initial stabilisation has been observed, and the team will continue to monitor system performance closely.

System load has remained stable over the past few hours, and our team continues to monitor system performance closely. If you continue to experience slowness or delays, please contact the Support team.

We are deploying emergency patch 1.204.3 to address API timeout errors affecting system performance. Services will be restored shortly.

The emergency patch has been successfully deployed to Production. Over the past hour, we have seen system performance stabilise and return to normal operating levels. We will continue to monitor the environment closely to ensure performance remains stable. Thank you for your patience and understanding while we worked through this issue