Alation Cloud Service incident

Investigating latency across multiple regions

Resolved after 13 hours 28 minutes, affecting Americas (US-east) - Dev and Americas (US-east) and 1 more, on July 15, 2025.

monitoring Jul 15, 2025, 08:56 PM UTC

We are continuing to monitor environments for issues.

Started: Jul 15, 2025, 04:27 PM UTC
Resolved: Jul 16, 2025, 05:56 AM UTC
Duration: 13h 28m
Detected by Pingoru: Jul 15, 2025, 04:27 PM UTC

Affected components

Americas (US-east) - DevAmericas (US-east)Americas (US-west)Americas (US-west) - DevCanada (Montreal)Canada (Montreal) - DevEMEA (Ireland)EMEA (Ireland) - DevEMEA (Frankfurt) - DevEMEA (Frankfurt)

Update timeline

investigating Jul 15, 2025, 04:27 PM UTC

We are currently investigating reports of latency across multiple regions. This is impacting availability and performance for some customers using our services. Our engineering teams are working to identify the issue and are actively working to mitigate the impact. We will provide updates here every 30 minutes or as new information becomes available.
monitoring Jul 15, 2025, 05:23 PM UTC

We have implemented a revised memory configuration, resulting in enhanced system stability and reduced latency. We will continue monitoring through the day and provide updates as appropriate.
monitoring Jul 15, 2025, 08:56 PM UTC

We are continuing to monitor environments for issues.
resolved Jul 16, 2025, 05:56 AM UTC

This incident has been resolved.

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