Edge Delivery issues between Indonesia and Singapore

Update timeline

1. investigating Oct 25, 2026, 01:44 PM UTC

   We are investigating an emerging issue with Edge delivery related to performance degradation and timeouts between Indonesia and Singapore. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. investigating Oct 25, 2026, 02:43 PM UTC

   We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001b6aheCAA. Subsequent updates around mitigation status will be posted as progress is made.

3. monitoring Oct 25, 2026, 04:06 PM UTC

   We have implemented a fix for this issue as of 13:11 UTC on 25 October, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001b6aheCAA. We will continue to monitor to ensure that the impact has been fully mitigated.

4. monitoring Oct 29, 2026, 09:13 AM UTC

   We will continue to monitor to ensure that the impact has been fully mitigated. Further updates will be provided as we make progress.