Akamai Identity Cloud incident
Issue with tokens service maintenance on September 16, 2026
Resolved after 1 hour 24 minutes, affecting Australia and Canada and 1 more, on September 18, 2026.
We identified an issue related to the tokens service maintenance performed on September 16, 2026. Some end-user sessions may not be honored for certain login policies that use custom claims. When this occurs, the end user must re-authenticate. We are rolling back the tokens service portion of this release to the previous version. We apologize for any confusion or disruption this may cause.
Affected components
Update timeline
- identified Sep 18, 2026, 05:20 PM UTC
We identified an issue related to the tokens service maintenance performed on September 16, 2026. Some end-user sessions may not be honored for certain login policies that use custom claims. When this occurs, the end user must re-authenticate. We are rolling back the tokens service portion of this release to the previous version. We apologize for any confusion or disruption this may cause.
- resolved Sep 18, 2026, 06:45 PM UTC
Rollback is complete.
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