Interface Button Issue

Update timeline

1. investigating Apr 30, 2025, 01:12 PM UTC

   We are investigating an issue where interface-only users encounter a “Not connected to an automation” message when clicking Interface buttons that trigger published automations. Buttons continue to work normally for users with base access. Our engineering team is working to identify the root cause and restore full functionality. We appreciate your patience and will post updates as soon as more information becomes available.

2. identified Apr 30, 2025, 03:57 PM UTC

   We’ve identified the root cause of the issue causing interface-only users to see “Not connected to an automation” when clicking Interface buttons that trigger automations. Our engineering team is deploying a patch and expects full resolution by 10:00 AM Pacific Time. Interface buttons for users with base access remain unaffected. We’ll confirm once the fix is fully implemented and monitored. Thank you for your patience while we work to restore the service.

3. resolved Apr 30, 2025, 05:28 PM UTC

   We have resolved the issue causing interface-only users to see “Not connected to an automation” when clicking Interface buttons that trigger automations. Interface-only users should be able to trigger automations from interfaces as expected. We apologize for the impact and thank you for your patience.