airSlate incident

500 Internal Server Errors on logging in

Resolved after 17 hours 55 minutes, affecting Web, on September 30, 2026.

monitoring Sep 30, 2026, 04:35 PM UTC

A fix has been implemented. The systems are back to normal. We continue monitoring.

Started
Sep 30, 2026, 04:25 PM UTC
Resolved
Oct 01, 2026, 10:21 AM UTC
Duration
17h 55m
Detected by Pingoru
Sep 30, 2026, 04:25 PM UTC

Affected components

Web

Update timeline

  1. investigating Sep 30, 2026, 04:25 PM UTC

    Users are currently unable to log in to their altaFlow workspaces and are receiving 500 Internal Server Errors. Our team is investigating the issue and working to restore access as soon as possible. We apologize for the inconvenience and appreciate your patience. We’ll provide an update as soon as we have more information.

  2. monitoring Sep 30, 2026, 04:35 PM UTC

    A fix has been implemented. The systems are back to normal. We continue monitoring.

  3. resolved Oct 01, 2026, 10:21 AM UTC

    The incident has been fully resolved.

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