Resolved after 1 hour 3 minutes, affecting Mobile Messaging and Web Notifications and 1 more, on December 11, 2025.
This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Affected components
Update timeline
- investigating Dec 11, 2025, 12:45 AM UTC
Since 00:45 AM PT, we are currently investigating an issue that is resulting in delays for deliveries using mixed segmentation, based on a combination of Tags and Attributes/Events. Messages utilizing only simple segmentation or no segmentation are unaffected by this delay and are performing normally. Our engineering team is working to identify and resolve this point. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
- monitoring Dec 11, 2025, 01:33 AM UTC
Our engineering team has implemented a fix and confirmed that delivery delays related to mixed segmentation are no longer occurring. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
- resolved Dec 11, 2025, 01:48 AM UTC
This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
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