AWS Outage Impacting Service

Update timeline

1. identified Oct 20, 2025, 12:57 PM UTC

   We are currently experiencing an outage impacting parts of our infrastructure due to an ongoing AWS US-EAST-1 regional issue. This may cause degraded performance, delayed processing, or limited access for some users. Our engineering team is actively monitoring AWS’s recovery progress and working to mitigate impact.

2. identified Oct 20, 2025, 12:58 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Oct 20, 2025, 01:03 PM UTC

   We’re seeing delayed processing of uploaded content. Uploads are completing successfully, but due to the ongoing AWS US-EAST-1 outage, our processing capacity is being throttled by AWS. Our engineering team is actively working with AWS Support, who have confirmed they’re working to restore full capacity.

4. monitoring Oct 20, 2025, 02:33 PM UTC

   AWS is still experiencing issues in its US-EAST-1 region, which is causing delays in processing uploaded content. We’re in touch with AWS Support and working to fix the problem and restore normal performance.

5. monitoring Oct 20, 2025, 07:04 PM UTC

   We’re still seeing some issues with processing uploaded content, but there’s been slight improvement as AWS continues to recover from their US-EAST-1 outage. Processing may still be slower than usual. We’re staying in close contact with AWS Support as they work to fully restore capacity.

6. resolved Oct 21, 2025, 01:25 PM UTC

   The underlying AWS issues have been resolved, and our systems are mostly back to normal. Uploads and processing are functioning as expected, but we’re still working through a backlog of assets created during the outage. As we catch up, you may notice some delays in enrichment or processing times, but these should continue to improve throughout the day.